Refund policy

At Oyumo, we value your satisfaction and want you to shop with confidence. If you're not completely happy with your purchase, we're here to help with a straightforward return and refund process.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition
Include all original packaging and accessories
Show no signs of wear, damage, or alteration

Returns that do not meet these requirements may not be eligible for a refund.

Restocking Fees

We do not charge restocking fees for approved returns.

How to Start a Return

To request a return, please contact our customer support team with your order number and a brief explanation of the reason for your return.

Once your request has been reviewed, we will provide detailed instructions on how and where to send your item.

Return Shipping

Unless the return is due to a defective product, shipping damage, or an error on our part, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Items That Cannot Be Returned

The following items are not eligible for return unless required by applicable law:

Products that have been used or damaged after delivery
Items returned without their original packaging
Final sale or clearance merchandise
Gift cards and other non-refundable digital products

Refund Processing

After your returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method. Most refunds are completed within 7 business days, although the exact timing may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges, if applicable, are generally non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.